FAQ

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Frequently Asked Questions

Q: Where can I use my TSQ wholesale membership?

A: Your membership is good at over 1000 participating locations in Bangladesh and online at tsqwholesale.

Q: Why do I have to show my membership card upon entrance to the warehouse?

A: Our members pay a fee to shop at Tsq wholesale. Your photo appears on the card because your membership card can be used only by you and is non transferable.

Q: What are TSQwholesale hours of operation?

A: For hours of operation go to Tsqwholesale.com

Q: Why am I asked to show my receipt as I exit the warehouse?

A: Staffing the doors is our most effective method of maintaining accuracy in inventory control. We want to make sure that you received everything you paid for and were not overcharged or undercharged for any item.

Q: Can I bring in a friend who is not a member?

A: You may bring up to two guests into the warehouse each time you shop, though only Tsq members may purchase items. However, your friends are always welcome to join Tsq wholesale. Learn more about our Refer-a-Friend program!

Q: Why are there no express lines?

A: The answer is twofold. First, the majority of our members typically purchase a large quantity of products at wholesale price during their shopping visits to our warehouses. The average member purchases about 16 items on each shopping trip. Second, an express checkout line would increase our cost of doing business.

Q: Why are there no change rooms?

A: We try to keep our costs as low as possible. Change rooms take employees to staff, as well as floor space that could be better utilized. Our return policy states that if something doesn’t fit, just bring it back for a full refund.

Q: How do I return merchandise?

A: If you purchase an item that is defective or with which you are not satisfied, you may return it for a full refund. We ask that you return the merchandise:

  • within thirty 7 days of purchase;
  • in the original packaging;
  • with a Tsq receipt.

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